Privacy Policy for Timlin & Marshall Decorating Contractors

Last updated:13th November 2025

Timlin & Marshall Decorating Contractors (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our services, or visit our website.

1. Information We Collect
We may collect and process the following types of personal data:

1.1 Information You Provide Directly

• Name

• Address

• Email address

• Telephone number

• Project details and requirements

• Any other information you choose to share with us when requesting a quotation or service

1.2 Information Collected Automatically (if website tracking is enabled)

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies (see Cookie section if needed)

1.3 Information from Third Parties

We may receive information from:

• Payment processors

• Subcontractors and suppliers working on our behalf

• Publicly available sources (e.g., business directories)

2. How We Use Your Information

We process your data for the following purposes:

• To provide quotations and respond to enquiries

• To deliver painting and decorating services you request

• To manage appointments and communicate project updates

• To issue invoices and manage payments

• To improve our website, services, and customer experience

• To comply with legal obligations and record-keeping requirements

We do not sell or rent your personal information to any third parties.

3. Legal Basis for Processing (GDPR Compliance)
We process personal data under the following lawful bases:

• Contractual necessity: To provide services you request

• Legitimate interests: To manage and grow our business responsibly

• Legal obligation: For tax, accounting, and regulatory compliance

• Consent: When you explicitly agree to marketing communications

4. How We Store and Protect Your Data
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your data may be stored:

• Electronically in secure, password-protected systems

• On encrypted devices

• In paper form within secure premises

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Sharing Your Information
We may share your information with trusted third parties, including:

• Subcontractors assisting with your project

• Accounting and bookkeeping services

• Payment processing platforms

• IT and website support providers

• Legal or regulatory authorities, where required

All third parties are required to handle your information securely and in accordance with GDPR.

6. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data (where legally permissible)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact us using the details below.

7. Cookies (Optional Section)
If your website uses cookies, include this section.
If not, I can remove it.
Our website may use cookies to improve user experience and analyse website performance. You can adjust your browser settings to refuse cookies if preferred.

8. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Timlin & Marshall Decorating Contractors
Phone: 01386 643703
info@timlinandmarshall.co.uk
www.timlinandmarshall.co.uk